LLM Reliability in Production

Reliability for LLMs is not about zero errors. It is about bounded behavior.

• Calibrate confidence scores on your own traffic—not public leaderboards.
• Define escalation: when humans must intervene, and how quickly.
• Cache stable sub-tasks; do not re-answer the same compliance question ten different ways.

Ship like an SRE: measure, mitigate, document. That is how you earn production trust.